Contact Voco IPTV

What to include

Support answers get much faster and much more useful when the first message already contains the details. If something is not working, four lines will usually do it:

• Your username — never your password, which we never need and will never ask for
• The device: Firestick, Samsung TV, Android phone, and so on
• The player you installed: IPTV Smarters Pro, TiviMate, XCIPTV, something else
• What the screen actually says, word for word, including any error code

Response times

The inbox is covered around US, UK and Australian hours, and most messages get a reply the same day. Order and trial requests are handled first because someone is waiting to watch something. If you have not heard back within 24 hours, send the message again — it is far more likely that a spam filter ate the reply than that we ignored you.

Faster than writing to us

Several common questions already have an answer that will reach you sooner than we will:

• The setup guide covers each device and the four failures that cause most tickets
• The FAQ covers plans, connections, billing and refunds
• The pricing page lists all twenty combinations with no email required
• The chat widget in the corner of every page handles quick pre-sales questions

By email

If you would rather not use the form, write directly to help@vocoiptv.tv. It reaches the same place. For copyright matters, use the process on the DMCA page instead, since those need specific information to be actionable.